FAQ’s
  

Delivery/Service Questions?

Billing payment questions?
Harvest box/produce questions?

 Delivery/Service Questions

     Where do you deliver?

 We currently deliver to Santa Barbara, Goleta, Montecito, & Summerland; from the Beach to   Foothill vicinity.    Delivery Map

What are my choices for delivery frequency?

You can subscribe to weekly or every other week delivery. You can also postpone deliveries for when you are out of town.

Do I have to be home to receive my delivery?

No. Just be specific in your delivery instructions where you want us to leave your box. However if you do order any perishable cold add-on items such as eggs you do need to be home or leave a cooler with ice out for us to transfer the item too.

What if an item is of poor quality?

Let us know right away. We take pride in the quality of the produce we choose for you but if an unacceptable item slips through we will replace it with your next order. We want to ensure that you are happy with every harvest box you receive!

What do I do with my empty harvest box?

We pick up your empty box for reuse at your next delivery. You can break down the box to save space during the week if you would like.

What if I forget to leave my empty harvest box at my next delivery?

 If you collect more than 3 boxes, we will give you a courtesy call as a reminder to leave your boxes for us on the next scheduled delivery day. If after the next scheduled delivery day, you do not leave your boxes for us to collect, your account will be charged $3 for each box in your possession. We ask you to return your boxes so we can reuse them and stay true to our environmental values as a company.

What is your cancellation policy?

You can change, postpone or cancel your service at anytime. You must let us know before the deadline which is the Wednesday by noon before your delivery. Cancellation Policies

How do I postpone a delivery?

      Going out of town? Go to the member services page and let us know which delivery’s you want 
       to skip by the postpone deadline, which is Wednesday by noon. 

How do I change my billing/delivery information, no-list, box size etc…?

Go to the member services page and submit the information that you need to change with our easy forms.

What are add-ons?

We have local grocery items and additional produce items that you can add to your delivery. We have many choices and our list is continually growing. Check out our Add-Ons. 

*If you have any item that you think would be a great addition to our add-on list please contact Julie at Julie@localharvestdelivery.com.

Can I order just once to try your service before I subscribe?

Yes. You would still go to the subscribe button but when you choose frequency of delivery pick the Just Once to Try Out option. If you decide you like the service you can e-mail or call us to activate a full subscription.

Billing payment questions

What credit cards do you accept?

American Express, Discover, Visa, and Mastercard credit/debit cards

What are my payment options?

We have three different payment plans available.

1)    Weekly Plan: We will charge your credit card each Friday before your Saturday delivery. We will charge for the harvest box and any add-ons you will be receiving.

2)    Monthly Plan: We will charge your card on the first Friday of every month. We will charge you for all expected harvest boxes and add-ons you will be receiving. We will also charge you for any add-on’s that were not paid for in the previous month. If you postpone service a credit will roll over to your next month’s payment.  If you are ordering mid-month your first payment will go through on the Friday before your first delivery to pay for that month.

3)    Pay by check. If you prefer to pay by check please call or e-mail us so we can work out a payment schedule. We will need a credit card on file to set up this account.

What happens if my credit card declines?
 If your credit card is declined, your service will be put on hold, and we will call you and send you an email notifying you of this. Please contact us as soon as possible to update your billing information so we can resume your service. You may update your billing information either on the member service section, or by phone. A $3 administrative fee applies to all declined credit cards.

Harvest box/produce questions?

Which harvest box is right for me?

Some of us eat more and some of us cook more for this reason,  we usually recommend starting off with the smallest box you think will meet your needs. Harvest Box Info  You can switch your box size at anytime. 

Where does the produce come from?

 From local farms and from farm’s that attended the Santa Barbara’s farmer’s market. Check out our Meet the Vendors page to see more about who is growing your food.

How fresh is your produce? 

 We pick up our orders early Saturday morning and deliver them directly to you. This means your produce was picked within 24 hours of its arrival and is extremely fresh. Very tasty too!

Why is our produce better than what you can buy in the grocery store?
The produce we deliver is picked ripe unlike grocery store produce that needs to be picked ahead of time to withstand the shipping and shelf life of the store. With time store produce looses its nutrition and taste unlike ours which is at its peak nutrition and taste.

Can I customize my box?

When you subscribe you can submit a No-list which is a selection of fruits or vegetables you would not like to receive. At anytime you can change or customize your No-list. You can also add items to your box from our add-on list. Other then that we hand select a balance of the highest quality seasonal fruits and veggies for your box.